Privacy Policy

1. Data Controller

The data controller responsible for your personal data is:

2. What Data We Collect

We may collect and process the following categories of personal data:

• Identity data: First name, last name.
• Contact data: Email address, telephone number, postal address (if provided).
• Enquiry data: The content of messages, service requests or quote forms you submit to us.
• Technical data: IP address, browser type and version, time zone, operating system and platform, and other technology identifiers on the devices you use to access our website.
• Usage data: Information about how you use our website, including pages visited, referral source and session duration.
• Communications data: Your preferences in receiving communications from us.

We do not intentionally collect any special categories of personal data (such as health, ethnic origin or religious beliefs). We do not collect data from children under 16 years of age.

3. How We Collect Your Data

We collect data through the following means:

• Direct interactions: When you fill in a contact or quote form on our website, call or email us, or communicate with us via WhatsApp.
• Automated technologies: As you interact with our website, we may automatically collect technical and usage data using cookies and similar tracking technologies (see Section 7).
• Third parties: We may receive analytics data from Google Analytics or similar services that you have consented to through our cookie banner.

4. How We Use Your Data

We process your personal data for the following purposes and on the following legal bases under the General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD):

5. Data Sharing and Disclosure

We do not sell, rent or trade your personal data. We may share data with:

• Service providers: Trusted third-party processors acting on our behalf, such as email platform providers, website hosting providers and CRM software, who are subject to binding data processing agreements.
• Analytics providers: Such as Google Analytics, where you have accepted analytics cookies. Google may process data in the United States under Standard Contractual Clauses.
• Legal authorities: Where required by law, court order or regulation (e.g. Agencia Espanola de Proteccion de Datos).
• Professional advisers: Lawyers, accountants or insurers where necessary for the running of our business, subject to confidentiality obligations.

Any international transfer of data is safeguarded by appropriate mechanisms (Standard Contractual Clauses or adequacy decisions) as required by GDPR Chapter V.

6. Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this policy or as required by applicable law:

• Customer and service records: 5 years from the end of the business relationship, in line with Spanish commercial and tax law obligations.
• Enquiries that did not result in a contract: Up to 12 months from the date of your enquiry.
• Marketing consent records: Until you withdraw your consent or object to processing.
• Website analytics data: As set by the analytics provider (typically 14 months for Google Analytics).

7. Cookies

Our website uses cookies and similar tracking technologies. When you first visit our site, you are presented with a cookie consent banner. We use the following categories of cookies:

• Strictly necessary cookies: These are essential for the website to function and cannot be switched off. They do not store personally identifiable information.
• Analytics cookies (optional): These help us understand how visitors interact with our site (e.g. Google Analytics). These are only set if you accept cookies via our banner.
• Preference cookies (optional): These remember your cookie consent choice so we do not ask you on every visit.

You can change or withdraw your cookie consent at any time by clearing your browser cookies and revisiting the site. You can also control cookies through your browser settings. Note that refusing certain cookies may affect website functionality.

8. Your Rights

Under GDPR and Spanish data protection law, you have the following rights in relation to your personal data:

• Right of access: To request a copy of the personal data we hold about you.
• Right to rectification: To request correction of inaccurate or incomplete data.
• Right to erasure: To request deletion of your data where there is no compelling reason for its continued processing.
• Right to restrict processing: To request that we limit how we use your data in certain circumstances.
• Right to data portability: To receive your data in a structured, commonly used, machine-readable format.
• Right to object: To object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, to withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at help@fuengirolapestcontrol.com. We will respond within one calendar month. You also have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Espanola de Proteccion de Datos) at www.aepd.es.

9. Data Security

We have put in place appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. These include use of HTTPS encryption, restricted access controls, and regular security reviews.

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and, where required, inform affected individuals promptly.

10. Links to Third-Party Websites

Our website may include links to third-party websites, plug-ins and applications (for example, a link to WhatsApp). Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy notice of every website you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology or our business practices. The "Last updated" date at the top of this page will always show when it was most recently revised. We encourage you to review this policy periodically. Continued use of our website after a change constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal data, please contact us: